DOMESTIC SHIPPING INFORMATION & (FAQ)
Shipping & Delivery : The Title for all Merchandise Ordered on this Web Site "Pass to You" when the merchandise is delivered to the shipping carrier. KeyWestKnifeWorks.com is not responsible or liable for any losses, delays, accidents, customs siezures, damages or other issues that are the responsibility of the shipping carrier!
Warning Criminals: We prosecute all credit card fraud transactions. Card fraud is a felony punishable by heavy fines and jail time. We work directly with the police, ISPs, Consumer Affairs, Postal Inspectors, and the Secret Service to prosecute offenders. Your IP address has also been recorded.
[KeyWestKnifeWorks.com] is not responsible for sales of products into unauthorized areas.By placing an order with KeywestKnifeWorks.com you are agreeing that you accept legal responsibility for owning the item you have ordered in the jurisdiction to which we deliver it.
KeywestKnifeworks.com does not warrant that a person or company may legally sell, purchase, possess, or carry any and all items offered according to Federal, State, Local and International laws. These items include, but are not limited to pocket knives, automatic knives, knuckle knives, items having concealed blades, and double edged blades. By purchasing any item from KeywestKnifeWorks.com the customer Affirms he/she is not under no legal restrictions which would prohibit such person from ordering,owning,possessing,or transferring those items under applicable Federal,State,Local Law and International Laws.If you have Questions regarding Your purchasing items from KeyWestKnifeWorks.com Please Contact Your Local Police Agency for Answers.
These restrictions are subject to change without notice.
KeyWestKnifeWorks.com offers no legal advice regarding your local laws. There are broader Federal laws that may affect your Purchase. It shall be the buyers responsibility, not the sellers to comply with all Federal, State and Local laws governing the sale of any items listed, illustrated or sold. The buyer expressly agrees to indemnify and hold harmless KeyWestKnifeWorks.com for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State,Local and International Laws or regulations. Buyer further warrants that he/she is 18 years of age or older, and understands that some items sold by KeyWestKnifeWorks.com are dangerous if misused. Buyer expressly agrees to idemnify and hold harmless KeyWestKnifeWorks.com for any injury, (Please keep away from Children without Parental Guidence.)incarceration or illegal sales of merchandise. All legal risks of possessing, selling, and interstate shipping of automatic knives will be assumed by the purchaser or buyer.
KeyWestKnifeWorks.com has no way of verifying the validity of claims by its customers or potential customers and must rely on the input given by its customers.
********************SHIPPING RATES & Other Info*******************
Extra Shipping Charges may apply if your items are large in size(swords,large fixed blade knives,etc). Or, Are more than (13oz)Which is the cut-off weight for (1st)Class Mail.
For Priorty Mail Flat Rate(Small Box) 8.5"x5.5"x1.5" w/70 lb weight limit.
Shipping Rates are based on Knives/Items Purchased, Specifically Pocket Knives and Items under 8.5"in Length. (Collapsed) And(13oz)in weight. And are as follows: (These Rates Do Not Apply to Oversized Items)
0-3 Knives/Items = $6.98
4-7 Knives/Items = $8.98
8-11 Knives/Items = $10.98
12 & Over --- = $12.98
(These Rates Do Not Apply To Oversized Items)
("Note#1") To keep shipping prices down I ship (1st Class US Mail)&(Priorty Mail Flat Rate Small Box)Whenever Possible. Normally people buy 1-3 knives. To charge $12-$15 for the same amount is "CRAZY" and I simply will not do that!!
("Note#2") The $13.98 Amount will put You in a Priorty Mail Medium Flate Rate Box (6"x 11"x 9") W/ a 70 Pound Weight Limit. This gives You an Almost Un-Limited Amount of Knives/Items. I use this when I ship to customers who Buy from the Wholesale Section of KeyWestKnifeWorks.com
Remember, Oversized Items may require Extra Shipping Charges.(Large Fixed Blade Knives,etc Or any Item larger than 8.5" in lenght)and, Greater than (13oz) in weight(1st Class Mail). Anything not able to fit in the dimensions listed above Priorty Mail Flat Rate Small Box. This amount will be calculated Seperately and Added to the Above Rates. This Method will apply when your order is mixed with "Oversized & Regular Knives/Items. Which ever Amount is lowest will be Applied.
All Orders are Treated as "RUSH ORDER'S" and are Sent ABSOLUTELY as soon as possible from when we receive the Order and your payment has "Posted" in our Bank Acct.(Normally 1-2 Days) We PRIDE OURSELVES on PROMPT SHIPPING!!
Upon receipt of the order, we will contact you by email or phone and notify you when your order will ship out. It's just part of our personalized service here at KeyWestKnifeWorks.com
As we ship quantities of merchandise daily, occasionally an item you order may have run out. As our stock is replenished daily, any item that is not on hand usually will be back in stock within 1-4 days. In this situation you may experience a brief delay in shipping your order, but all orders generally ship within 2-5 business days (Saturday and Sunday excluded). Depending on how soon the monies paid clear the acct in our Bank. In the event that we cannot fulfill your order within that time, we will notify you.
If your order contains multiple items, and 1 is not on hand, we will usually ship your order, and then ship the other items within 2-5 days when they are available again. In this case, you will not be charged any extra shipping charges for the 2nd shipment.
We offer shipping by U.S Postal Service & UPS. UPS is best for "Oversized Items". These are the fastest Regular methods of delivery.
For Next Day Air You can Click "EXPRESS MAIL"($18.98) from the Drop-down in the Shopping Cart under "Shipping Options".
NOTE for EXPRESS MAIL: (Over Night- Most Locations)This is a 12"x 9-1/2" Shipping Envelope. It can take up-to (3)-(4) Standard 6" (Closed)Folding Knives. Less Items if larger.
For Insurance: Note It in the "Comments Section" in the Shopping Cart. We will accomidate your requests.
Rates: US POSTAL SVC SHIPPING INSURANCE COSTS subject to change:
Using U.S. Postal Svc. Priority Mail.
Rough Fee Schedule Ins. Coverage
PRICES VARY FOR LOCATIONS OUTSIDE THE U.S.A.
Credit Card Company's Suggest a Signature Confirmation on Orders shipped. Without this Confirmation and your package gets lost or stolen you will have no recourse but to except the Loss. THIS INCLUDES THE PLACEMENT OF INSURANCE ON YOUR ORDER ALSO! KeyWestknifeWorks.com is not responsible for the placement of this Confirmation OR INSURANCE. It is up to the buyer to do this! It is the Sincere recommendation of KeyWestKnifeWorks.com that all buyers who use this store, request this Signature Confirmation. All you need do is request it the "Comments Section" in Shopping Cart. Otherwise, You asume all risk of shipment of your Items.
U.S. POSTAL PRIORITY MAIL SHIPPING: Postal shipping rates for all shipments valued at $20.00 or more should have insurance. Please indicate that you wish this insurance in the comments section of your order and it will be added. This applies to postal shipments only.
Ups(United Partial Service) applies insurance to All their Shipments. Insurance is Calculated by the Value of Your Order.
**WE ARE NOT RESPONSIBLE FOR THE SAFE DELIVERY OF UNINSURED PRIORITY MAIL or 1st CLASS MAIL. OR SHIPMENTS LOST BY THE POSTAL SERVICE. REFUNDS WILL BE ISSUED WHEN THE INSURANCE IS ISSUED, (IF YOU HAD THE GOOD SENSE TO INCLUDE INSURANCE ON YOUR ORDER) USUALLY (21) DAYS FROM SHIPMENT DATE.**
By Checking Off on Terms of Service in the Shopping Cart you Agree to the Application of the Extra Shipping Charges on "Oversized Items"(As Defined Above).Any amount credited from the sale (Say $5.98 will be included and then the extra amount will be added to that.) I Will Give You the Lowest Price That Is Available.
There are NO Refunds Or Return Policies unless its for a Factory Defect!
All Sales Final!
Returns are accepted only for factory defects!! This site and the Materials and Products on this site are provided "As Is" WITHOUT WARRANTY'S OF ANY KIND !!!, Whether Express or Implied. If accepted for a Return it will be exchanged or replaced with a store credit voucher. This must be for a "Factory Defect" You also have to pay the return shipping cost and you will not be reimbursed for the original shipping charges.
This is not a game or a website that you can order things take a look and return, there is no restocking fee or anything of the sort because no returns are accepted on items unless it is for an exchange as in for a factory defect.
This is not waste KeyWestKnifeWorks.com's time, make them pay fees to card companies and then become a flake and back out of the deal, save that stupid behavior for someone else like maybe your taxes or some corporate scumbag but its not going to work here at KWKW!
KeyWestKnifeWorks.com is for big grown up adults that don't wear diapers and don't have mental problems and those who make purchases are bound to the Terms of Service whether they read them or not.
If you are unsatisfied with a product. We do not accept any excuse like not as perfect as my imagination , expectation , just don't like it, its not what I expected, I do not know how to work it so it must be broken.You are an Adult and responsible for your decisions. (Business is serious , if you not sure about how an item works and you buy it,"YOU own it" If its defective of course I'll take care of it. We stand buy our products here. But if you buy it then change your mind because you can not work it properly that is on you! Dont cry and say its defective because your not able to understand how it works. This is mainly about "Dual Action Knives" but not just them. So for now on- No Returns on Dual Action Knives!
If an item is accepted for a return the original Packaging(the Box the Item Came in is the Original Packaging) must be with the item. There is no exceptions to this rule. Buyer pay return shipping .
Any Abused items will not be accepted and sent back to Customer at customers expense! If you took the item apart trying to be Mac Gyver and fix it then broke it when there was nothing wrong in the first place because you did not know how to work it we here at KWKW will know and that is FRAUD...
If You took the item apart trying to fix it or just looking then it does not work There is no way of knowing who did what to what ,understand? Factory defect or some customer. KWKW has paint that will show up under a black/ultraviolet light and we will know if you took it apart or not, So its easy to be honest "Just tell the truth" as said earlier 'anything can be worked out"...
"Make sure you agree to our policies before You order".
If your order arrives damaged in shipment and You did not have KWKW place insurance on your order, You assume all responsibility such damages.
Since most shoppers are looking for the best price,
we cannot offer both a return policy and sell at the low, low prices we offer. If attempting a return...Please notify us within 24 hours of delivery by email or telephone. Any claim reported after 24 hours will be VOID.
All returned items must be in the original packaging the individual item came in, NO EXCEPTIONS TO THIS REQUEST,IF A ITEM COMES WITHOUT ITS Original Packaging and PERSONAL BOX,etc IT WILL BE REFUSED and RETURNED at BUYERS EXPENSE!!
In the event of receipt of Defective items or wrong items shipped, etc., any merchandise returned to us must be accompanied by a (return authorization number). This number will be furnished to you at the time the return is authorized, and must be on the address label or prominently marked on the box. ANY MERCHANDISE RETURNED TO US WITHOUT A (RA#) WILL BE REFUSED AND RETURNED TO THE CUSTOMER AT THEIR EXPENSE.
It has been our experience shipments arrive to the customer safe and sound. All merchandise is carefully inspected prior to shipping, and professionally packed using high strength corrugated boxes and appropriate fill materials. If you should receive damaged items, YOU MUST RETAIN ALL SHIPPING CARTONS AND PACKING MATERIALS AND CONTACT US IMMEDIATELY.
This is necessary because when we file a damage claim with the shipper on your behalf if you included insurance with your order on the items you purchased, sometimes they want to collect the merchandise and packaging for inspection. As soon as we are notified by the shipper whether or not they wish to inspect the package we will let you know. If so, they(the shipping carrier) will make arrangements with you directly to pick up the package(s). As soon as the claim is accepted by the shipper (in most cases this is within 24-48 hours), we will ship out your replacement items.
In some case's Items are METICULOUSLY PHOTOGRAPHED and DOCUMENTED using "A Current Daily News Paper" verifying the acrual date of shipment and the "Time and Date Feature" on Our Digital Camera. This is also WITNESSED by a 3rd PARTY. So is the application of the liquid that if exposed will show up under black/ultraviolet light. This is done to ensure the item shiped is in the condition we say it is and is "Proof" accepted in a Court of Law. This eliminates any attempts at someone saying "The item you sent was damaged and "I want someting Off" on it because of this. "Believe me there are people out there who do this! "WE DO NOT SEND ITEMS THAT ARE DAMAGED- KNOWING WE WILL GET THEM BACK and have to pay return shipping and all that goes along with this type of disfunctional criminal behavior!
FREQUENTLY ASKED QUESTIONS:
-Due to Restricted Knife Laws in the State of Pennsylvania & New York State No Knives what so ever will be sold there. This futher includes Collapsible Police type Batons or Night Sticks and
Pepper Sprays or Mace's.
-DO YOU OFFER CATALOGS? Due to rapidly changing inventory and to keep costs down, we do not offer a printed catalog. Orders are taken from the web site, e-mail, phone and mail order. Since we are growing fast I'm looking into a perminent form of inventory and will have a Catalog eventually.
-DO YOU SHIP COD? All orders are shipped prepaid only. To pay by money order please list the items you wish to order and email , including your telephone number. We will then contact you with your total so that you can send the money order. We will also accept personal checks, but they must clear your bank before shipping, which could take anywhere from 7-14 business days. We will offer you COD terms once you become an established customer. Please contact us for more information.
-WHAT IS THE MINIMUM AGE TO ORDER? Due to state laws, we do not sell to anyone under 18 years of age. It is impossible to check ever order to make sure that a person is 18 years old. But on occasion we do require an "ADULT SIGNATURE" in order to insure that products are not shipped to minors. So beware if you attempt to fraudulently obtain Items from KeyWestKnifeWorkd.com because if your caught I will notify the police of your actions and have you arrested.
(Ever since a 13Yr old in Canada used his Grandmothers credit card I will call the number or e-mail the card owner and check who did the order.) Domestic and International Orders are subject to this...
-IS THE ITEM I WANT TO ORDER LEGAL IN MY STATE OR CITY? laws change frequently and there are literally hundreds of state and local jurisdictions throughout the U.S. all with varying laws. So ultimately, it is your responsibility, not ours, to determine if the items you want to order are legal to own in your location. If you are in doubt, check your local laws before ordering.
-CAN ORDERS BE PICKED UP INSTEAD OF SHIPPED? We are an On-Line Store Only. No Pick-Up's.
RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT: By purchasing any item sold by keywestknifeworks.com, the buyer expressly warrants that he/she is in compliance with all applicable Federal, State, and Local laws and regulations regarding the purchase, ownership, and use of the item. It shall be the buyers responsibility to comply with all Federal, State and Local laws governing the sale of any items listed, illustrated or sold. The buyer expressly agrees to indemnify and hold harmless keywestknifeworks.com for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State, and Local laws or regulations. Buyer further warrants that he/she is 18 years of age or older, and understands that some items sold by keywestknifeworks.com are dangerous if misused. Buyer expressly agrees to idemnify and hold harmless keywestknifeworks.com for injuries which may result from use of products sold by us..
"AVS Address Verification System"
Transaction Status: Flagged by Shopping Cart! (Authorization with the card issuer was successful but the transaction was Flagged due to an address or ZIP code mismatch with the address on file with the card issuing bank.)
The Address Verification System (AVS) is a system used to verify the identity of the person claiming to own the credit card.
The system will check the billing address of the credit card provided by the user with the address on file at the credit card company.
A Common Email I Receive:
WHAT THE Hell IS GOING ON MY CARD WAS CHARGED AND I HAVE NO ORDER WITH YOUR WEBSITE !!!!
www.KeyWestKnifeWorks.com / Key West Knife Works[North] Has nothing to do with These occurances.
This is the Credit Card Issuing Banks Responsibilities. Please call them to clear this matter up.
SPECIAL NOTE: The exact same thing happens when a customer places an order. The Bank puts a hold on the authorized funds for the item to be purchased. This will remain on the customers card until the order is processed then the funds will be released to the service provided for the services rendered. In this case its KeyWestKnifeWorks.com. and the customer purchased a item.
But, If the item is say "OUT OF STOCK" As a result, the held funds and the authorizations will remain available for settlement for approx.3-7 days. If not claimed in that time the issuing bank releases them back to the Credit card holder.
These funds are subtracted from the customers available balance, and an online statement may even reflect a authorization request which might be MISTAKEN for an actual charge, Even though the merchant did not process the order and batch the funds to his /her account...
Contact your bank and find out when the funds will be available again to your acct.
Key West Knife Works[North] Management!