The Following "Terms of Service" and Policies have been put into effect in order to Protect both Our Customers and our Company Interests. These policies are necessary to ensure our customers always receive the Best Customer Care, Prompt Service and Low Prices. And to protect our company from "unreasonable customers" or limitless loses.
Telephone Ordering & 'Terms of Service'
The vast majority of orders come through Key West Knife Works shoppimg cart. In the shoppimg cart there is a function that the customer/client must complete to CONFIRM the order. Key West Knife Works 'Terms of Service' agreement. You click off in the shoppimg cart this agreement and your order is completed.This agreement is a binding legal contract between KWKW and the customer/client.
However, some customers/ clients phone in their order for what ever their reason is, mainly they do not like giving out their credit card info in shopping carts. When that happens you do not have the ability to check off the 'Terms of Service'. In this instance, a complete order is placed for you by management, You agree with this and the 'Terms of Service' agreement is in full effect for both KWKW and the customer/client.The customer/client receives the exact same order detail (eg. invoice, confirmation and shipping emails etc.) that would of been done had the customer/client did it themselves. By placing a phone order you are agreeing with KWKW's 'Terms of Service' and are bound by its tennants.
Terms of Service Agreement: This Agreement is an electronic legal contract that establishes the legally binding Terms of Service you must accept to access and use the Website.
KeyWestKnifeWorks.com is not responsible for sales of products into unauthorized areas.
By placing an order with KeywestKnifeWorks.com you are agreeing that you accept legal responsibility for owning the item you have ordered in the jurisdiction to which we deliver it. And that the products ordered are lawful in your local jurisdiction and that you will use the products in compliance with all applicable laws.
KeywestKnifeworks.com does not warrant that a person or company may legally sell, purchase, possess, or carry any and all items offered according to Federal, State, Local and International laws. These items include, but are not limited to pocket knives, automatic knives, knuckle knives, items having concealed blades, and double edged blades. By purchasing any item from KeywestKnifeWorks.com the customer Affirms he/she is not under no legal restrictions which would prohibit such person from ordering, owning, possessing, or transferring those items under applicable Federal, State, Local Law and International Laws. If you have Questions regarding Your purchasing items from KeyWestKnifeWorks.com Please Contact Your Local Police Agency for Answers.
These restrictions are subject to change without notice.
KeyWestKnifeWorks.com offers no legal advice regarding your local laws. There are broader Federal laws that may affect your Purchase. It shall be the buyers responsibility to comply with all Federal, State and Local laws governing the sale of any items listed, illustrated or sold. The buyer expressly agrees to indemnify and hold harmless KeyWestKnifeWorks.com for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State,Local and International Laws or regulations.
All legal risks of possessing, selling, and interstate shipping of automatic knives will be assumed by the purchaser or buyer. KeyWestKnifeWorks.com has no way of verifying the validity of claims by its customers or potential customers and must rely on the input given by its customers.
If you have Questions regarding Your purchasing items from KeyWestKnifeWorks.com The Best Method Would be to "Contact Your Local Police Agency for Answers".
Buyer further warrants that he/she is 18 years of age or older, and understands that some items sold by keywestknifeworks.com are dangerous if misused or if improperly handled. Keep away from children. We strongly recommend that items purchased from KeyWestKnifeWorks.com not be sold to minors without parental permission.
Legal status of products:
All equipment is sold subject to public law 90-351, title III, U.S.D., Section 2511, and any local, state or federal ordinances. Consult your local and state laws before ordering if you are in doubt. Absolutely no sales to minors. By placing an order, the buyer represents that the products ordered will be used in a lawful manner and that the he/she is of legal age. KeyWestKnifeWorks.com will not be held liable for the misuse of any product purchased from us or any of our distributors & dealers. Also as no product is 100% effective against attack, KeyWestKnifeWorks.com assumes no responsibility if a product purchased from us is not effective in preventing bodily injury, dismemberment or death. Anyone attempting to falsify information or defraud our company in any way, will be turned over to the proper authorities. Any attempts at extortion or entrapment will also be met with swift legal action!
"ALL KNIVES ESPECIALLY OUT the FRONT(OTF) AUTOMATIC KNIVES and Balisong,Batanga and Butterfly Knives." All knives leave KWKW Brand New(unless otherwise noted). Each is inspected 3 time's (at the pick) & (at the packaging) and at Shipment for defects. Know Knife or Item leaves KWKW that is defective in any way!
Anyone who opens an Out the Front(OTF) Automatic Knife and cant get it back together where it does not function properly or make a noise other than its natural sound will not be given a Store Credit Voucher or Refund. Same goes for Balisong - Butterfly Knives. These Knives are prone to damage because of the tricks people attempt. If you break or damage one while doing tricks, adjusting or loctiting that is on you. If you attempt to get money for damage YOU did,this is FRAUD! And I WILL HAVE YOU PROSECUTED to the fullest extent of the Law.
Knife Operation and Warranty.
All name brand knives are covered under warranty by their respective manufacturers. For more information, Knives that have been modified or converted are not covered under a manufacturer's warranty. Except as expressly stated herein, no further warranties apply.
KWKW gives you 72 hours (3 day's) to determine if there is something wrong with your knife. More than enough time to find out if its defective. If you attempt to sharpen your knife we will not accept it back, wait until you are sure everything is OK. We will not accept any knife that has been abused in any way. If returned make sure you get a return authorization number. If you send something back without that RAN it will be returned at your expense. Also send your tracking number on a return so it can be held by postal and opened in the presence of a [postal inspector].
All Sales Final!
There are NO Refunds Or Returns unless its for a Factory Defect! (Factory Defect is defined as any cause that hinders the functioning of the item; loss or broken parts, parts missing when received or any thing that hinders the complete function of the item.)The Client/ Customer has 72 hour's -- more than enough time to determine if the item purchased is defective. If accepted for a Return it will be exchanged or replaced with a store credit voucher. This must be for a "Factory Defect" only.
You also have to pay the return shipping cost and you will not be reimbursed for the original shipping charges. The Client/Customer agree's to ship the item back with a tracking number and to ship it within the 72 hour time period, mentioned above. If not returned within the 72 hr. time period the request for return compensation is VOID! Client/Customer agree's with this and understands that not complying will VOID all compensations.
If You have a problem please do not try to fix it yourself. Simply call us (we answer our phones here) and most times it can be fixed over the phone. These knives are "Brand New" and some times there needs to be a break in period. Or, they stick because of being New.
We treat our Customers Fairly and go out of our way to make our Customers happy with their purchase. We only ask for the same we give out. If you make a mistake while opening be honest and tell us anything can be worked out!
Make no mistake, I catch anyone trying to defraud KWKW I will bring them to the State of Florida under a civil law suite thats what you sign in Terms of Service" You agree to this . Honest people know we will make anything right to make our clients happy. But some just want something for nothing. Or, Try's to side-step "Terms of Service" either way we here at KWKW have 0-tolerance.
Same goes for trashing or slandering us falsely. I'll sue them and bring them to the State of Florida, Brevard County. And they have to come ,a Court order will be issued! If you do not honor the court order and fail to appear without prior notice to the court. A judgement will be issued against you in absentia of court order. So be honest and anything will be worked out... This must seem hard but most people have know idea what is attempted everyday by persons trying to scam a website out of their goods. We here at Key West Knife Works apologize for writing this hard material but its necessary.
PHONE NUMBER REQUIREMENT;
I ASK FOR YOUR NUMBER BECAUSE I DO NOT LIKE FRAUD. I'LL CALL YOU IF I DO NOT LIKE WHAT I SEE. REMEMBER, CREDIT CARD FRAUD IS A FELONY AND IF I FIND IT HERE AT KEYWESTKNIFEWORKS.COM I'LL PRESS CHARGES TO THE FULLEST EXTENT THE LAW ALLOWS.
Copyright and Trademark Notice:
All content on KeyWestKnifeWorks.com, including text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of KeyWestKnifeWorks.com or its content suppliers and protected by United States and International Copyright Laws. The compilation of all content on this site is the exclusive property of KeyWestKnifeWorks.com and protected by United States and International Copyright Laws. All software used on this site is the property of KeyWestKnifeWorks.com or its software suppliers and protected by United States and International Copyright Laws.
KeyWestKnifeWorks.com and other marks indicated on our site are registered trademarks of KeyWestKnifeWorks.com in the United States and other Countries.
KeyWestKnifeWorks.com's trademarks may not be used in connection with any product or service or used in any manner that is likely to cause confusion among customers. Or in any manner that disparages or discredits KeyWestKnifeWorks.com.
All other trademarks not owned by KeyWestKnifeWorks.com appearing on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by KeyWestKnifeWorks.com.
Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with (the site) or to purchase (the site) products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited and violations of the Copyright Laws of the United States and other Countries, unless authorized by (KeyWestKnifeWorks.com). You further agree not to change or delete any proprietary notices from materials downloaded from the site.
KWKW disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. (The site) does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. (the site) does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
keywestknifeworks.com) shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if (the site) has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Pricing and Information Disclaimer
All pricing subject to change. For all prices, products and offers, KeyWestKnifeWorks.com reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. While KeyWestKnifeWorks.com uses reasonable efforts to include accurate and up-to-date information on the Site, (The Site) makes no warranties or representations as to the Site's accuracy. (the Site) assumes no liability or responsibility for any errors or omissions in the content on the Site.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by (keywestknifeworks.com) without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
(the site) may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to (the site).
Your use of this site shall be governed in all respects by the laws of the state of Florida, Brevard County, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue of any legal proceeding directly or indirectly arising out of or relating to this site 's Terms of Service (including but not limited to the purchase of (the site products)( slander of any form or trashing of any form ) shall be in the State or Federal Courts located in Brevard County, State of Florida when you click off in the shopping cart you agree to this. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of (the site) products) must be commenced within one (6) Months after the claim or cause of action arises. (the site)'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. (the site) may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a (the site) or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
You agree to indemnify, defend, and hold harmless (keywestknifeworks.com), its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms Of Service or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet . You agree to indemnify, defend, and hold harmless (the site), its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, (keywestknifeworks) may link to sites operated by third parties. However, even if the third party is affiliated with (keywestknifeworks.com), (keywestknifeworks.com) has no control over these linked sites, all of which have separate privacy and data collection practices, independent of (the site). These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, (keywestknifeworks.com) seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Your rights and obligations under this Agreement and in using this Site are not assignable. Your use and access of the KeyWestKnifeWorks.com Web site constitutes your acceptance, without modification, of the Terms of Service, Conditions and Notices contained herein. In addition, when using particular KeyWestKnifeWorks.com's products or services, you shall be subject to any posted guidelines, rules, and policies applicable to such services that may be posted from time to time. All such guidelines, rules, and policies are hereby incorporated by reference into this Agreement.
Key West Knife Works[Cocoa] reserves the right to change the web site Terms of Service without notice. We highly recommend reading the Terms of Service, every time you place an order, in case any changes have been made. When you check the box stating you have read and understand our "Terms of Service", you will be bound by them, regardless if you read them or not. Clients/ Customers agree with this determination when purchasing items from KWKW.
All users of this site agree that access to and use of this site are subject to the Terms of Service and other applicable law. Know exceptions to these Terms and Conditions will be made. If you do not agree to these Terms and Conditions, PLEASE DO-NOT SHOP HERE!
Stun Guns & Stun Batons:
Can not be shipped International with out the Dangerous Commodity Permits and Import Documentation.
In the event that a (keywestknifeworks.com) product is mistakenly listed or has an incorrect price, (the site) reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. (the site) reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, (the site)shall issue a credit to your credit card account in the amount of the incorrect price. Clients/ Customers agree with this determination when purchasing items from KWKW.
Natural Wood's, Horn and Bone.
When items come in natural substances such as the above know single item is the same. It is truely a one-off item and unique. When items are chosen by clients they know this is the case and the items seen in photos are not necessarily the exact same item being sent or shipped. We only can try to accomidate a clients request. The item delivered is the same category and description. Discretion is up to KWKW on which item is picked in that given category. Client agree's to this and accepts the descretion of KWKW.
Discounted Items are not replaceable or refundable unless for a factorty defect. As long as the items functions are not hindering the performance of the item that is not a factory defect. ( As defined above) Discounted items are discounted for different reasons being; Did not sell well. Or minor imperfections in the fit/ finish or small blemishes or scuff's. The decision is made by the functioning of the individual item/ items. Clients/ Customers agree with this determination when purchasing items from KWKW.
If you are unsatisfied with a product. We do not accept any excuses like I just don't like it, its not what I expected, I do not know how to work it so it must be broken.( Here is the newest one; " I bought some knives from you guy's to give as GIFTS but now I am not giving them as GIFTS so I want to return them and get my money back!" When I tryed to explain about "Terms of Service" I was berated and and hung-up on...) You are an Adult and responsible for your decisions. [Business is serious] , if you not sure about how an item works and you buy it,"YOU own it" If its defective of course I'll take care of it. We stand buy our products here. But if you buy it then change your mind because you can not work it properly or do not like it that is on you! Dont cry and say its defective because your not able to understand how it works. Or arbitrarily change your mind and cost KWKW extra credit Card fees we simply will refuse the request. Clients/ Customers agree with this determination when purchasing items from KWKW.
If an item is accepted for a return the original Packaging(the Box the Item Came in is the Original Packaging) must be with the item. There is no exceptions to this rule. Buyer pay return shipping. Clients/ Customers agree with this statement when purchasing items from KWKW.
Any Abused items will not be accepted and sent back to Customer at customers expense! If you took the item apart trying to be Mac Gyver and fix it then broke it when there was nothing wrong in the first place because you did not know how to work it we here at KWKW will know and that is FRAUD! So its easy to be honest "Just tell the truth" as said earlier 'anything can be worked out"... Clients/ Customers agree with this statement when purchasing items from KWKW.
"Credit Card Chargeback Policy"
By using, accessing, browsing or shopping on this site you expressly agree and warrant to waive all Credit Card Chargeback actions. Your Checking off on "Terms of Service" constitutes a physical representation of this acceptance. If there is anything in dispute outside the rules set forth in Terms of Service. You expressly agree to resolve it by either a phone call or email.
KeyWestKnifeWorks.com is honored by the Great customers who shop here. Many of you are repeat customers. Many are Military, Government Employee's, NASA, Law Enforcement, Officers of the Courts, First Responders and Everyday Hard Working People. Their reasons for coming back are simple-"You were happy with our Service and the Items purchased"
Yet some people still try to get something for nothing and do not care who they hurt in the process. Its these same people that caused us here a KWKW to institute this Charge Back Waiver Policy. Honest people do not care whether this is in place or not. But it will make a Scum-Bag Creep think twice before he/she purchases something. That is all this waiver is...
"Disagreement with These "Terms of Service"
If you disagree with any of the Terms of Service of this User Agreement, please do not visit, browse, shop, access or otherwise use this Site.
This site is for People who are not Cry-Babies! People who understand that it takes time to process orders and that there are orders before them. And, sometimes shit just happens. Orders are packed as they come in, that is the fairest method.
And, People understand that purchasing a $20.00 Knife will not last forever! Its not for your Collection or it will not be that awesome knife that you've always wanted. Its a $20.00 knife and is Cheap. ( Cheap does not mean Poor Quality) These are the knives you use for prying out nails and other stuff you would not Dare to use your $570.00 Microtech HALO V on! Yet some people will CRY like the Babies they are over a $20.00 knife that has lasted them a year of abuse !! This site will not take such Childish behavior! Grow-Up be a man or woman as the case may be and understand what you're doing!
INTERNATIONAL SHIPPING INFORMATION:
We do not have too ship International but we do so because of the People out there who are also Students, Enthusiasts like Us. I would never send any of our Products to an international location unless the Person wants it! I do everything possible so you receive you item. But some people seem to think that if their items gets seized by Customs or gets lost in the Postal system I will return their monies. BE it Known, You "ORDER at YOUR OWN RISK"! If you item gets lost,stolen or seized by Customs that is your problem! I will assist in helping you get answers but there is "NO REFUNDS ON YOUR ITEM IF ANY OF THE MENTIONED HAPPENS! You sign a "TERMS of SERVICE" agreement in the shopping cart before you can order. You are bound by this- this agreement.It is a multinational legal contract between You and KWKW.
Think real HARD when ordering international because there are real risks involved sending items to countries. know your laws before ordering...
There will be no Delivery Guarantee, Refund or Replacement for any & all orders being shipped out of the U.S.A. All Buyers outside the USA are responsible for knowing and complying with their country's laws concerning the items purchased here, and are responsible for all losses, damages, duties, and /or Customs seizures of these items.
I take all proper measures so you receive your package but I can't guarantee what happens after your shipment is given to the shipping Carrier. By ordering you agree to this and will not hold KeyWestKnifeWorks.com responsible. By purchasing and "Clicking Off" on "Terms of Service" in the Shopping Cart you agree to the above terms. There will be No Refunds on items Confiscated by Customs. Or lost by the shipping Carrier if you did not have the good sense to place insurance on your order.. "Order at your own Risk"
We do not care what faith you are, what color, or who you sleep with! Act in a Adult manner and I will break my Ass for You. To all of You out there who are respectful and read things through I Sincerely Thank You for Your Purchase. I will be more than happy to answer any questions you may have because I only give respect to people who show respect. Start that Cry-Baby Crap and I'll block your IP and thats that! And Remember, when ordering you are responsible for your own actions. So think things through and make wise decisions with regard to Items purchased on this site.
Sincerely, Key West Knife Works[Cocoa] Management.
Items Sold To: United States Government, United States Military, Law Enforcement, Firefighters/First Responders, Registered Clients and for Collection Purposes. Not as Weapons!